 | Keep skid chains on your tongue; always say less than you think. Cultivate a low, persuasive voice. How you say it often
counts more than what you say.
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 | Make promises sparingly, and keep them faithfully, no matter what it costs.
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 | Never let an opportunity pass to say a kind word about somebody. Praise good work, regardless of who did it. If criticism
is needed, criticize helpfully, never spitefully.
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 | Believing in people usually brings out the best in them.
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 | Be interested in others, their pursuits, their work, their homes and families. Make merry with those who rejoice; with
those who weep, mourn. Let everyone you meet, however humble, feel that you regard how as a person of importance.
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 | There is always a solution to every problem. Do not waste time on self-pity.
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 | Be cheerful. Don’t burden or depress those around you by dwelling on your minor aches and pains and small
disappointments. Remember that everyone is carrying some kind of load.
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 | Keep an open mind. Discuss but don’t argue. It is a mark of a superior mind to be able to disagree without being
disagreeable.
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 | Be sincere. In the long run everyone will find you out and judge you by your true self and not by your pretensions.
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 | Let your virtues speak for themselves. Refuse to talk of another’s vices. Discourage gossip. It is a waste of valuable
time and can be extremely destructive.
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